Newsy Essentials Policy

Non-Returnable/Refundable items

Items which cannot be returned or refunded includes;

1. Perishable items/unsealed items (food, flowers, fruits, yoghurt, confectionery, etc)
2. Intimate products (sanitary items)
3. Hazardous materials, or flammable liquids, or gases.

Additional Non-Returnable items

• Item(s) colour(s) may vary due to camera lense(s), indoor and outdoor lightening, computer monitor resolutions. We kindly wish to inform you that these do not qualify as defects.
• Differences in sizes specified, do not also qualify as defect, therefore, returns will not be accepted with the above listed regards.
• Some health and personal care products.

Eligibility

To be eligible for a return, you must put into consideration the following basis:

Time Frame

In the case of unsuitable merchandise, buyer is allowed to return merchandise to Newsy Essentials's physical address.

• Local customers; 3-5 working days
• International customers; 10-15 working days.

Note: Days effective from the day you received your shipment.

Damaged Goods

Goods received in damaged conditions can be returned/exchanged on the following basis:

(I) Must be reported with calendar day and time and clear image/images sent to contact@newsyessentials.com within 2-3hrs after receiving shipment On this regard, we recommend a double check at the point of parcel collection.

Approval/Rejection of Exchange or Refund.

1. 01

   Step 1

   Return the item

   Newsy Essentials will request for you to return item with order receipt to our physical address. You may consider using a trackable shipping company when returning a shipment.

   Once your return is received, Newsy Essentials will send an email, notifying you of a successful returned item.

2. 02

   Step 2

   Inspection

   Newsy Essentials will carry out a thorough inspection on the returned item.

3. 03

   Step 3

   Decision

   Newsy Essentials will send you an email, either approving or rejecting your exchange/refund requests.

4. 04

   Step 4

   Processing

   Processing of exchange/refund is further initiated. For approved refunds, exchange/Refunds may take up to 14 working days for local clients, and 21 working days for international clients, to be processed and transfered back into your provided bank account details or shipped to your provided address.

   Please kindly note that, Newsy Essentials will not be responsible for any shipping cost. Once your exchange is approved, you are expected to pay for another shipping cost before exchanged item will be shipped to you.

Late / Missing Refunds

For refunds which are due, but not yet received, please send an email to contact@newsyessentials.com

Order cancellation

We understand that sometimes, personal issues could come up right after checking out that order, and the need to cancel an already checked out order may arise. In such cases,

Newsy Essentials requires you to cancel your order from your user account, within 2 hours after a successful order checkout. If we do not received a cancellation notification within 2 hours, we shall proceed with order processing for delivery.

Newsy Essentials sends you a follow up email containing the status of your request. Refunds for cancelled Orders takes 24 hours for direct bank transfer checkout made to our stanbic IBTC Naira and Dollar account respectively, and 47 - 72 hours for flutterwave checkout.